Description

Job Description

JOB DETAILS / ROLE PURPOSE

The role of Claims Administrator involves recording medical claims for clients worldwide. We ensure a high level of customer service, while registering claims within our service level agreement. The Claims Administration Department is a very fast paced and challenging environment.

KEY RESPONSIBILITIES/What You Do

Key responsibilities will include, but are not limited to, the following:

• Preparation, Scanning and Registering of incoming claims received by post and email to ensure that daily clear to zero targets are achieved.
• Data enter incoming claims to optimize claims adjudication and ensure departmental Service Level Agreements are achieved.
• Collate and post claims letters in order to provide clients with notification of their claim settlement.
• Liaise with other departments for support to ensure an efficient and professional response is given, thereby achieving customer satisfaction.
• Support other units with administration duties.
• Maintain accurate filing records in a manner that allows files to be located quickly, thereby ensuring that customer queries can be dealt with efficiently.
• Resend unsuccessful emails ensuring customers are notified of the status of their claim.
• Other ad hoc duties as required.
  

KEY REQUIREMENTS/What You Have

• Preferably with 1 – 2 years Administration experience
• Medical background & Coding knowledge is an advantage
• Keyboard skills
• Proficiency in MS Office/ Excel / PowerPoint
• A highly customer-focused individual with strong interpersonal and communicative skills
• Excellent attention to detail
• Team player
• Ability to work under pressure and to meet tight deadlines and service standards
  

As an equal opportunity employer, Allianz Partners recognizes that our strength lies in our people and we are committed to diversity and inclusivity. So if you would like to be part of a global company that offers international career opportunities, kick-start your career and dare to join us!