Description

Job Description

Capital Ambulance is a trusted provider of prehospital emergency and non-emergency medical services, dedicated to delivering timely, compassionate, and professional care to the communities we serve. Our mission-driven team includes healthcare professionals and clinical support staff who work in a fast-paced, critical care environment. We are currently seeking a proactive and strategic HR Manager to join our leadership team and strengthen our workforce as we continue to grow.

Position Overview:

The HR Manager will lead and manage all human resources functions within our organization. This includes recruiting qualified field personnel, maintaining compliance with regulations and labor laws, supporting staff well-being, and developing policies that promote a healthy, safe, and compliant workplace. The ideal candidate is an experienced HR professional with a strong understanding of healthcare or EMS operations, and a hands-on, collaborative approach to people management.

Key Responsibilities:

Talent Acquisition:

• Lead full-cycle recruitment of healthcare professionals, administrative staff, and clinical roles.
• Develop staffing models to meet 24/7 operational needs, including per diem and part-time staff.
• Partner with operations and training teams to coordinate onboarding, credentialing, and orientation.
• Build talent pipelines through job fairs, school partnerships, and community outreach.

Employee Relations and Engagement

• Serve as a trusted advisor and first point of contact for employee concerns, conflicts, and disciplinary issues.
• Promote a culture of transparency, accountability, and mutual respect across all shifts and departments.
• Conduct stay interviews, engagement surveys, and exit interviews to improve retention.

HR Compliance and Risk Management:

• Ensure compliance with federal, state, and local employment laws.
• Monitor and ensure adherence to specific regulations (e.g., licensure, certifications, shift limitations).
• Maintain accurate and confidential employee records, including licensure, background checks, and immunizations.
• Oversee workplace investigations, write reports, and recommend corrective actions.

Training and Development:

• Identify training gaps and coordinate continuing education programs in collaboration with clinical educators.
• Support leadership development and supervisor coaching for frontline managers.
• Maintain and track mandatory training and recertification deadlines.

Performance Management:

• Manage the employee evaluation process and assist with performance improvement plans.
• Provide HR support during promotions, demotions, and terminations, ensuring fairness and compliance.
• Coach supervisors on constructive feedback and progressive discipline strategies.

Payroll and Benefits:

• Oversee timekeeping and payroll coordination with Finance/Payroll departments.
• Administer benefits programs, including health insurance, PTO, workers’ comp, and leave management.
• Maintain employee management systems and ensure data integrity.

Culture and Employee Wellness:

• Champion a positive workplace culture that prioritizes employee wellness and mental health.
• Organize recognition programs, wellness events, and initiatives to reduce burnout and support field staff.
• Act as a liaison between leadership and frontline workers to address morale, communication, and engagement.

Qualification:

• Bachelor’s degree in Human Resources, Business Administration, Healthcare Administration, or related field.
• HR Certification preferred but not required.
• 3-5+ years of HR generalist or management experience (healthcare strongly preferred).
• Strong interpersonal and communication skills across all organizational levels.
• Ability to remain calm and decisive in fast-paced environment.
• High attention to detail, confidentiality, and professionalism.