Description

Job Description

M42 delivers comprehensive healthcare services across the full continuum of care; from primary care to advanced specialty treatments. Leveraging cutting-edge health technologies and precision medicine, we ensure the highest standards of effectiveness, efficiency, and patient-centered outcomes. With a global presence spanning more than 480 facilities in 27 countries and a dedicated workforce of over 20,000 professionals, M42 is uniquely positioned to redefine the future of healthcare on a global scale.

Established in 2022, Mubadala Health Dubai offers world-class treatments and advanced technology, facilitated by a clinical team of experts with extensive knowledge and experience. Our state-of-the-art outpatient facility provides day surgery, outpatient consultations, and comprehensive diagnostic services for over 30 clinical specialties.

This role is responsible for providing non-clinical support and coordination related to patients care to ensure the smooth flow of daily clinic operations, including but not limited to scheduling/ following-up on appointments and communicating with patients/guests and their families to provide detailed instructions and directions regarding their medical visits in collaboration with the unit’s employees in line with M42’s policies, procedures and protocols. This role is also responsible for liaising with other departments in a timely manner to ensure optimal service delivery and overall experience.

Responsibilities

• Coordinate and manage patient scheduling, follow‑ups, and communication to ensure a smooth and supportive care experience.
• Liaise with internal and external teams to handle admissions, reservations, referrals, and pre‑authorizations accurately and on time.
• Review diagnoses and apply Current Procedural Terminology (CPT) codes within 24 hours, supporting efficient clinical and insurance processes.
• Support daily clinical operations by ensuring complete patient documentation, test reviews, and timely reporting to Revenue Cycle Management teams.
• Monitor, order, and track departmental consumables while coordinating closely with procurement and the line manager.
• Participate in audits, implement action plans, and help maintain compliance with infection‑control standards.
• Develop and maintain patient education materials and ensure their availability across the department.
• Demonstrate strong organizational and communication skills to prioritize tasks, collaborate effectively, and maintain seamless day‑to‑day operations.
  

Qualifications

• Bachelor’s degree in Healthcare Management, Nursing, Physiotherapy, or a related field.
• Certification or additional training in healthcare coordination or medical administration (preffered).
• Experience in clinical coordination or a similar healthcare role.
• Knowledge of CPT coding, diagnosis review, referrals, and pre‑authorizations.
• Experience managing consumables and coordinating with procurement.