Description

Job Description

Closing date: 31/05/2026

Number of positions: 1

Recruiter name: Fatma Alharthi

Reference number: 70376

Workplace Type

Mediclinic Arabian Ranches | Dubai | United Arab Emirates

MAIN PURPOSE OF JOB

To improve the overall quality of patient care by efficiently performing all aspects of the patient administrator role

KEY RESPONSIBILITY AREAS

To effectively and efficiently manage the patient appointment scheduling and registration process
To effectively and efficiently manage the medical insurance process and other related tasks
Effectively manage the billing and cash up process
To consistently meet customer service expectations by improving the quality of patient service

Required Education

Essential: Completed secondary school education (Grade 12)

Desired: Tertiary Diploma or Bachelor’s Degree preferably within the fields of medical science, finance / accounting

Required Experience

Essential: 2-3 Years’ experience in a customer services role, preferably in the healthcare industry

Desired: Experience in a Contact Centre or Healthcare environment

Required Job Skills And Knowledge

Computer literacy and proficiency in MS Office applications
CRM (customer relations management) software applications
Hospital information systems
Knowledge of company policies and emergency codes
Knowledge of medical insurance terminologies and process
Medical terminology and procedures
Numerical literacy
Patient scheduling and registration processes