Description

Job Description

We Are Hiring – Call Centre Head & Agents
We are looking for experienced and customer-focused Call Centre Head & Agents to join our upcoming cosmetic hospital in Sharjah. The ideal candidates should handle patient communication professionally, manage inquiries efficiently, and ensure excellent customer support experience.

🔎 Key Responsibilities
Call Centre Head
Manage and supervise daily call centre operations.
Monitor team performance and ensure service quality standards.
Train and guide call centre agents for effective communication and lead handling.
Prepare performance reports and improve operational efficiency.
Ensure timely follow-ups and patient satisfaction.
Call Centre Agents
Handle inbound and outbound patient calls professionally.
Respond to inquiries regarding treatments, appointments, and services.
Schedule consultations and maintain accurate call records.
Follow up with leads and patient inquiries effectively.
Deliver excellent customer service and patient support.
📌 Requirements
Proven experience in call centre operations or customer service roles.
Strong communication and interpersonal skills.
Ability to handle patients professionally and courteously.
Basic computer knowledge and CRM handling skills.
Fluency in English required (Arabic is an added advantage).
Leadership experience preferred for Call Centre Head position.
Experience in healthcare or cosmetic industry is an added advantage.📍 Location: Sharjah