Description

Job Description

• Assists in training newly inducted staff on various insurance protocols.
• Monitors, dispatches approvals, and follows up on pending and rejected cases.
• Coordinates with doctors of NMC Hospital DIP and insurance companies regarding justification of rejected approvals.
• Coordinates with PRO, Billing, and Front Office teams for updating approval status.
• Handles all insurance-related queries from staff and patients.
• Prepares daily productivity reports as requested by management and supports month-end reporting.
• Improves business relations through uniform, equitable, and transparent application of NMC Hospital DIP policies.
• Assists in the development of unit policies and procedures within the RCM Department.
• Manages general office administration in the absence of the Team Leader.

Qualifications

• Bachelor’s degree (preferably in Nursing, Coding, or a paramedical field) with experience in the insurance or healthcare industry.
• At least 3 years of experience in the health insurance or healthcare sector.
• Basic knowledge of computers and Microsoft applications.
• Fluent in spoken and written English. Spoken Arabic is advantageous but not essential.