Description

Job Description

Key Responsibilities

• Provide a variety of non‐medical face/body and relaxation treatments customized to clients’ needs and recommend appropriate products and after‐care.
• Perform beautifying tasks such as Aromatherapy, cleansing, eye care facial treatments, collagen and caviar treatments and massage techniques per protocol.
• Offer Knowledge of skin structure to clients and conduct skin analysis to detect any allergies or health issues before performing a specific service.
• Ensure service rooms are fully prepared, stocked before any treatment as well as assist in cleaning and tidiness of the treatment areas.
• Make sure that all equipment and utensils are appropriately sterilized and adhere to health and safety regulations .
• Actively promote and upsell the treatments, services and retail, as well as the newsletter promotions.
• Perform inventory and restocking assignments in work stations.
• Ensure complete knowledge and understanding of all services and products while enlightening guest in these areas.
• Report to Supervisor/ team Leader regarding any occurrences involving damaged equipment/ incidents in the spa.
• Respect Punctuality and follow the schedule / Line up in order to ensure prompt attendance to appointments and perform meticulous services within the appropriate time assigned for each service.
• Maintain professional and courteous behaviour to all clients and demonstrate proper greeting and assistance.
• Attend mandatory training scheduled by the company.
• Provide accurate, appropriate, and immediate responses to all requests and complaints by guests, ensuring complete customer satisfaction.
• Sustain existing clientele record and aim at building a potential customer database.
• Follows SOP’s for quality service and municipality regulations.

Qualifications

• College Diploma.
• Technical Certifications relevant to the industry are a plus.
• Min. 2 years’ experience in Facial Therapy.
• Fluent in English