Description

Job Description

The POCT Technologist supports the day-to-day delivery of the Point-of-Care Testing service across NRL-supported clinical sites. The role ensures POCT devices are operational, quality controls are met, and clinical users are supported in line with NRL POCT policies and accreditation requirements (CAP, JCI, ISO 15189).

This position requires the ability to work independently across multiple sites, apply good judgement, and contribute to continuous improvement in POCT operations, quality, and supply chain processes.

Key Responsibilities

POCT Operations

• Support routine POCT testing activities in clinical areas (e.g., glucose, blood gases, urinalysis) in accordance with approved workflows.
• Ensure correct sample handling, testing procedures, and result documentation.
• Escalate abnormal results, device issues, or non-conformances promptly to senior POCT staff.

Quality & Compliance

• Perform routine Internal Quality Control (IQC) and document results accurately.
• Support ongoing compliance with CAP, JCI, ISO 15189 and ISO 22870 requirements.
• Identify trends or recurring issues and raise them proactively for review and corrective action.
• Maintain high standards for infection control, patient safety, documentation, and confidentiality.

Equipment, Connectivity & Documentation

• Perform basic maintenance and troubleshooting of POCT devices; escalate unresolved issues appropriately.
• Support device connectivity and ensure results are filing correctly to LIS/EMR systems, where applicable.
• Maintain accurate records of device checks, downtime, corrective actions, QC performance, and user support activities.

Training & User Support

• Assist with training and competency support for clinical users under guidance of senior staff.
• Provide first-line troubleshooting and practical support to POCT users in clinical areas.
• Reinforce correct workflows and raise risks related to non-adherence or competency gaps.

Supply Chain, Receiving & Distribution

• Receive POCT consumables and reagents, ensuring deliveries are checked against expected items and quantities.
• Perform reagent/consumable verification at receipt, including (as applicable):
• Lot number and expiry checks
• Storage condition confirmation (e.g., temperature requirements)
• Packaging integrity and acceptance checks
• Support stock organization, labelling, and storage in line with quality and safety requirements.
• Maintain regular monitoring of POCT stock levels, expiry, and consumption trends; escalate risks of shortage or expiry.
• Prepare and dispatch consumables/reagents to other sites as required, ensuring:
• Correct item selection and quantities
• Traceability of lots and expiry where relevant
• Appropriate packing and transport conditions
• Support inventory records, documentation, and reconciliation to ensure accurate traceability across sites.

Critical Thinking & Team Contribution (Behavioral Expectations)

• Apply critical thinking to identify process gaps, inefficiencies, and recurring operational risks.
• Suggest practical improvements to workflows (quality, supply chain, training, documentation) and support implementation.
• Contribute positively to the POCT team environment through active engagement, collaboration, and dependable follow-through.
• Communicate clearly and professionally with clinical users and internal stakeholders, escalating issues with appropriate context and recommendations.

Required Qualifications & Experience

• BSc in Medical Technology / Laboratory Technology or Biomedical Science.
• DOH professional license (or eligibility).
• 1–3 years’ experience in a POCT environment.
• Familiarity with POCT equipment, QC processes, and regulatory requirements.
• Fluent in English (Arabic an advantage).

Skills & Competencies

• Strong attention to detail, documentation discipline, and quality mindset.
• Ability to work independently across multiple clinical locations and prioritize tasks effectively.
• Strong organizational skills, including stock control and traceability practices.
• Good communication skills with the ability to support and influence clinical users.
• Commitment to patient safety, compliance, and continuous improvement.

Professional Development

• Participate in continuing medical education (CME) activities and ongoing learning.
• Minimum of 10 CME credits per annum required.

Working Environment

• Based across laboratory and clinical settings.
• Standard working hours with mobility across hospital sites.