Description

Job Description

Job Requisition ID: 176163

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United A”rab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world’s most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organisation to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.

Role Summary

HealthHub Clinics by Al‑Futtaim Health is hiring a Clinic Patient Sales & Relationship Lead to drive patient acquisition, appointment conversion, and long‑term patient relationships across clinics and corporate partner organisations.

This is a hands‑on sales role combining face‑to‑face clinic engagement, outbound patient sales development, corporate on‑site activations, and CRM‑driven pipeline management.

The role also acts as the day‑to‑day lead for Patient Sales Co‑ordinators and outbound telephone‑based sales agents.

Key Responsibilities

Patient Sales Leadership

• Act as the day‑to‑day lead for Patient Sales Co‑ordinators and outbound telephone‑based sales agents.
• Guide and support teams on outbound follow‑up, and appointment conversion.
• Monitor performance against sales KPIs (response time, conversion rate, follow‑up effectiveness).
• Ensure consistent, disciplined use of the CRM system across the sales team.
  

Clinic‑Based Patient Engagement & Sales

• Promote clinic services, health packages, and programmes in a consultative, patient‑focused manner.
• Support conversion of walk‑in, referred, and enquiry patients into booked appointments.
• Personally conduct outbound sales and follow‑up calls to convert leads and re‑engage existing patients.
  

Corporate & Community Patient Acquisition

• Visit corporate offices and organisations to run on‑site promotional activations aimed at attracting employees to become HealthHub patients.
• Represent HealthHub Clinics professionally during corporate visits, events, and community outreach initiatives.
• Support lead capture, follow‑up, and conversion from corporate and external engagements using CRM.
• Work closely with internal teams to ensure corporate leads are followed through to booked clinic visits.
  

CRM & Conversion Control (Essential)

• Use CRM daily to manage lead routing, follow‑up SLAs, pipeline accuracy, and sales reporting.
• Ensure accurate capture of patient and corporate leads, interactions, and outcomes.
• Track and report on lead‑to‑appointment conversion, outbound follow‑up effectiveness, and leakage gaps.
  

Essential Requirements

• Fluent in English and Arabic (spoken and written).
• Hands‑on CRM experience is essential (HubSpot, Microsoft Dynamics, Zoho or similar).
• Proven experience in healthcare sales or patient‑facing sales roles.
• Experience leading or acting as a senior point of reference for patient sales or inside sales teams.
• Confident conducting outbound sales calls and face‑to‑face sales conversations.
• Comfortable visiting corporate offices and external locations for promotional activities.
• Professional presence suitable for clinic and corporate environments.
• Experience working in clinics, hospitals, medical centres, or healthcare services.
  

We’re here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish.

Before you click “apply”: Please read the job description carefully to ensure you can confidently demonstrate why this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility. Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our Values of Respect, Integrity, Collaboration, and Excellence.

As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process. We make every effort to review and respond to every application.