Description

Job Description

Job Description

•    Align daily operations with the company’s values and culture.
•    Support the team in achieving departmental goals and objectives.
•    Supervise work outputs related to appointment scheduling, patient registration, medical insurance & billing.
•    Provide training and mentorship to team members to ensure quality standards and service delivery.
•    Continuously maintain an enabling environment where you can develop and grow your team.
•    Orientate new joiners and sign of probation periods.
•    Ensure professional conduct and discipline within the team is followed.
•    Provide support in the recruitment and selection process of team members.
•    Monitor employee scheduling of the department to ensure operational coverage.
•    Support and monitor cost management initiatives.
•    Provide support related to attendance, leave, overtime, staff allocations, uniform, dress code and personal hygiene.
•    Support staff engagement initiatives.
•    Continuously monitor and measure plans against quality indicators and department objectives, ensuring regular audits are in place, analyse the data and give relevant feedback.
•    Complete yearly appraisals, coach & developing the team.
•    Maintain quality service by ensuring quality customer service standards, identifying trends & recommending process improvements. 
•    Complaint management & process improvements linked to overall patient experience.
•    Participates in Hospital training programs.
•    Strictly adheres to NMC’s regulations and policies especially those related to infection control,  patient safety & JCI.
•    Supports Continuous Quality Improvement and participates and contributes to all the quality assurance activities of the service. 
•    Exercises effective interpersonal skills in dealings with department staff, colleagues and management.
•    Maintains patient & staff confidentiality.
•    Investigate billing discrepancies by reviewing the patient’s records, insurance information, and charges to identify errors.
•    Address patient concerns regarding incorrect charges or billing questions and facilitate resolution in a professional manner.
•    Track outstanding bills and provide regular updates to management regarding billing performance, collections progress.
•    Identify trends in patient billing issues and recommend process improvements to enhance efficiency and reduce billing errors.
•    Generate detailed reports on patient invoices, outstanding balances, and payment collections.
•    To create and continuously maintain an enabling environment where people can develop and grow.  
•    To ensure that performance management contracts are in place for the team. 
•    Conduct and document bi-annual performance conversations  .
•    Identify high potential talent and ensure that development plans are facilitated in cooperation with Human Resources. 
•    Ensure that a training plan is developed and monitored to ensure continuous sharing of knowledge and skill.
•    Monitor the quality of onboarding for new employees;  new employees are orientated and probation periods are signed off  .
•    Maintain professional conduct and discipline within the team. 
•    Work closely with the recruitment team to recruit and select competent employees .
•    Monitor employee scheduling of the department to ensure sufficient operational coverage.
 

Responsibilities

•    Align daily operations with the company’s values and culture.
•    Support the team in achieving departmental goals and objectives.
•    Supervise work outputs related to appointment scheduling, patient registration, medical insurance & billing.
•    Provide training and mentorship to team members to ensure quality standards and service delivery.
•    Continuously maintain an enabling environment where you can develop and grow your team.
•    Orientate new joiners and sign of probation periods.
•    Ensure professional conduct and discipline within the team is followed.
•    Provide support in the recruitment and selection process of team members.
•    Monitor employee scheduling of the department to ensure operational coverage.
•    Support and monitor cost management initiatives.
•    Provide support related to attendance, leave, overtime, staff allocations, uniform, dress code and personal hygiene.
•    Support staff engagement initiatives.
•    Continuously monitor and measure plans against quality indicators and department objectives, ensuring regular audits are in place, analyse the data and give relevant feedback.
•    Complete yearly appraisals, coach & developing the team.
•    Maintain quality service by ensuring quality customer service standards, identifying trends & recommending process improvements. 
•    Complaint management & process improvements linked to overall patient experience.
•    Participates in Hospital training programs.
•    Strictly adheres to NMC’s regulations and policies especially those related to infection control,  patient safety & JCI.
•    Supports Continuous Quality Improvement and participates and contributes to all the quality assurance activities of the service. 
•    Exercises effective interpersonal skills in dealings with department staff, colleagues and management.
•    Maintains patient & staff confidentiality.
•    Investigate billing discrepancies by reviewing the patient’s records, insurance information, and charges to identify errors.
•    Address patient concerns regarding incorrect charges or billing questions and facilitate resolution in a professional manner.
•    Track outstanding bills and provide regular updates to management regarding billing performance, collections progress.
•    Identify trends in patient billing issues and recommend process improvements to enhance efficiency and reduce billing errors.
•    Generate detailed reports on patient invoices, outstanding balances, and payment collections.
•    To create and continuously maintain an enabling environment where people can develop and grow.  
•    To ensure that performance management contracts are in place for the team. 
•    Conduct and document bi-annual performance conversations  .
•    Identify high potential talent and ensure that development plans are facilitated in cooperation with Human Resources. 
•    Ensure that a training plan is developed and monitored to ensure continuous sharing of knowledge and skill.
•    Monitor the quality of onboarding for new employees;  new employees are orientated and probation periods are signed off  .
•    Maintain professional conduct and discipline within the team. 
•    Work closely with the recruitment team to recruit and select competent employees .
•    Monitor employee scheduling of the department to ensure sufficient operational coverage.
 

Qualifications

•    Bachelor’s Degree – Any discipline or related fields. Master’s degree will be an advantage.
•    3+ years of experience in customer service role or relevant field, Healthcare experience in UAE will be an advantage